When I check in at the posh Four Seasons Hotel in Toronto’s tony Yorkville neighbourhood, the receptionist greets me by name before I even open my mouth. "How are you, Mrs. ONeill?" He asks cordially. It’s my first encounter with the incredible customer service that the hotel is known for, and I’m suitably impressed. It’s the week before Valentine’s Day, and my husband Erik and I have decided to celebrate early with the ultimate romantic getaway–complete with spa treatments, a dinner at Café Boulud and breakfast in bed.
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