Cookie policy

COOKIE POLICY

By visiting our website and mobile site ellequebec.com (hereinafter the “Site”) and our related mobile applications and tablets (hereinafter the “Applications”) and by using our services, you understand and agree with the way we process personal data in accordance with our Privacy Policy. We respect your privacy and right to control your personal data. Our guiding principles are simple. We will be transparent with the data we collect and why. Please take a moment to read them. It’s important.

Privacy Policy and Cookies

KO Média Inc. (hereinafter “KO”, “we” or “our”) respects your privacy and right to control your personal data. Our guiding principles are simple. We will be transparent when informing you about the data we collect and why. We protect your data as if it were our greatest trade secret.

KO’s privacy policy describes what data we collect, for what purposes we process it, how you can control your own data and how to contact us. This privacy policy applies when you use applications, web pages and services that are included in an application or on a website managed by the Company. KO’s DPO is a personally liable in accordance with these terms and is responsible for the processing in compliance with current legislation.

Here is a summary of what to expect when you visit our website:

We track your web activity for marketing purposes.

We collect personal information for marketing and communication purposes.

We handle personal information by integrated email and customer relationship management (CRM) systems for marketing and customer relationship purposes.

We store personal information in our databases for analysis.

Your online behaviour and activity may be used for marketing purposes such as targeting and marketing analysis.

What personal data do we collect?

KO collects information primarily from you as a customer. Examples of personal data that we may collect are the name of your business, your name and other contact details such as telephone number, email address or physical address. KO can update your information from other public records when necessary to maintain an accurate data repository.

KO records personal data in connection with:

a) The notification of a service provided through KO’s different platforms.

b) When you enter your email address or cell phone number on the website.

c) If you contact us by email, phone, or via our websites and social media.

d) If you register for a subscription by email.

e) Your visit to our websites and while on our application, including but not limited to traffic data, location data, blogs and other communication data such as the IP address, the device type, the operating system and the browser used for the visit.

Collection with Consent

By clicking “Accept”, you consent to our use of the personal data (business, name, phone number, email) that you enter in forms in different locations on this website to be used for marketing purposes for the services you are exposed to when you are asked for personal information. We also collect your IP address, your location and your interests in order to better adapt our marketing to your needs.

By clicking “Accept”, you also agree that we may add a third-party cookie to your computer from the Company. This cookie will track you as well as your online behaviour on other websites in order to offer you marketing based on your online behaviour.

How We Use the Information We Collect

KO processes personal data primarily for the purposes listed below and for any other purpose indicated at the time of collection:

Perform functionalities through one of the platforms provided by KO;

Provide good customer service such as managing your requests, correcting inaccurate information or sending information you have requested, for example the newsletter, white papers, documentation;

Manage customer profiles, perform analysis and carry out market research;

For system administration and to obtain statistical data on the behaviour and uses of our users;

Develop, deliver and improve our products and services through the analysis of your behaviour on our websites and applications;

Personal data is also used to conduct analysis for segmenting and targeting in order to develop personalized offers and services;

Send you information and promotions via text, email, applications, push notifications or other channels of digital contact such as social media since you have an active customer relationship with us;

Contact you through the application, by text message, email or mail for other offers, promotions or services which we think might be of interest to you (please note that you can refuse this promotion at any time);

Provide you with relevant recommendations, offers and personalized services based on the needs of other people with similar behaviour;

Help us develop our website and application to be more useful and improve your user experience of services offered by the Company through personalization of the display of services to your profile; and

Send important messages on changes to our legal notices.

We may share information with third parties that process data on our behalf in order to perform our services, that is, the analysis, distribution and other services to maintain and apply our terms of use and delivery. However, the processing of personal data always guarantees a high level of security and confidentiality.

KO collaborates only with partners that process personal data within the EU/EEA or with businesses that maintain the same level of protection as in the EU/EEA, for instance by adhering to what is referred to as the Privacy Shield Agreement between the EU and the United States.

About Cookies

When you use our website and our application, personal data may be collected via cookies. This can only be done with an explicit consent. This will store information on your use and pages visited. This may include technical information on your device and your Internet connection such as the operating system, the browser version, the cookies and the unique identifiers. When you visit our websites where our services are featured, different techniques may be used to recognize you to learn more about our users. This can be done directly or through third-party technology.

By using this Site, you consent to the use of cookies sent by our Site.

The Site uses cookies for the following purposes:

  • Use of the Site: to help us recognize your browser as a previous visitor to save preferences that you have specified during your previous visit to the Site. For example, we may save your login information so that you don’t have to login every time you visit the Site;
  • Social media: to see if you are connected to third-party services (Facebook, Twitter, Google+…);
  • Targeting: to help us target (email, to enrich the database), afterwards or in real time, the web user who browses our Site;
  • Audience measurement: to monitor traffic statistics to our Site (how visitors use the Site and to improve the Site’s services) and to help us measure and study the effectiveness of our online interactive content, its features, advertising and other communications.

 

Your Choices with Respect to Cookies and Web Beacons

You have the option to set your browser to accept all cookies, reject all cookies, notify you when a cookie is sent, the duration of its validity and its content, as well as allow you to refuse its storage on your device, and periodically delete your cookies.

You may set your browser to disable cookies. However, be aware that if you disable cookies, your username and password will no longer be saved on any website. For more information on how to delete and control cookies stored on your computer, visit: http://www.allaboutcookies.org/

How To Set Your Browser

  • Firefox:
    • 1. Open Firefox
    • 2. Press “ALT”
    • 3. From the menu at the top of the page click “Tools” then “Options”
    • 4. Select the “Privacy” tab
    • 5. From the drop-down menu to the right of “History”, select “Use custom settings for history”
    • 6. Further down, uncheck “Accept cookies”
    • 7. Save your preferences by clicking “OK”
  • Internet Explorer:
    • 1. Open Internet Explorer
    • 2. From the “Tools” menu, select “Internet Options”
    • 3. Click the “Privacy” tab
    • 4. Click “Advanced” and uncheck “Accept”
    • 5. Save your preferences by clicking “OK”
  • Google Chrome:
    • 1. Open Google Chrome
    • 2. From the Chrome menu in the top right corner of the browser
    • 3. Select “Settings”
    • 4. At the bottom of the page, click “Advanced”
    • 5. Under “Privacy and security”, select “Site settings” then “Cookies”, then “Block third-party cookies”
  • Safari:
    • 1. Open Safari
    • 2. From the top menu, click “Safari”, then “Preferences”
    • 3. In the preferences window, click on the “Privacy” tab
    • 4. Next to “Cookies and website data”, select “Always block”
    • 5. To view cookies already stored on your computer, select “Details”

Right to Erasure, Storage and Disclosure of Personal Data

You have the right to withdraw your consent at any time by sending us a request via the “contact us” function.

Processing of personal information is compliant with current legislation which means that personal data is not stored for a period longer than is necessary for processing. KO will retain your personal data for as long as you have a customer relationship with us. For marketing purposes, information that is more than 4 years old will not be used. This implies that data will be erased when it is no longer relevant or necessary for analysis or direct marketing for the purposes for which it was collected. Some information may be stored longer, as needed, due to other legal requirements. However, the processing of personal data always guarantees a high level of security and confidentiality.

Your Rights and Your Options

You are entitled to your personal data and you can request the modification or deletion of stored data. KO will correct, on its own initiative or at the request of the customer, data that is deemed inaccurate. You are entitled, at any time, to request the deletion or limit the use of your personal data by contacting us (see “How to contact us”). If you believe that we are not respecting your rights, you can access the full text of the Model Code for the Protection of Personal Information from the Canadian Standards Association. You can also order the Model Code for Protection of Personal Information by writing to the following address:
CSA International
178 Rexdale Boulevard
Etobicoke, ON M9W 1R3
Telephone: 1 800 463-6727, (416) 747-4044

You may opt out from receiving marketing communications from us at any time by updating your account settings by clicking “Unsubscribe” in the email and text communications we send you. Please feel free to contact our customer service to help you stop our communications.

Links to Other Websites

Our website contains links to third-party websites, websites and documents published by third parties. These links are provided for your information only. KO has no control over the contents of these websites or their materials and is not responsible for their content. KO accepts no liability for any damage or loss which could result from the use of these links.

How to Contact Us

For more information on the management of personal data or if you have questions, please feel free to contact us at:

KO Média Inc.
651 Notre-Dame West, suite 550
Montreal, QC H3C 1H9
Email: [email protected]